RETURN POLICY
- We will accept any new, returned item, purchased from stock, provided it is in sellable condition.
- Returns must be in unused condition.
- Returns must be in original box with original packaging enclosed.
- All returns subject to a restocking fee.
- Shipping charges are the responsibility of the customer (unless defective).
- Items are not returnable after 30 days from purchase date.
- Software and electronic products are not returnable once opened.
- Special/custom orders are not returnable.
- Item(s) that drop ship directly from the manufacturer will incur a 35% restocking fee.
- Consumables are not refundable unless returned unused in original packaging.
How to Prepare an Item for Return
- All returns must be accompanied by a Return Authorization number (RA), which can be obtained by Emailing Customer Service.
- All items returned for credit must be clearly marked with (RA) number on the outside of the box and shipped back to the address as instructed. Please contact your Customer Service Representative and they will be happy to assist you with this process.
- Enclose a copy of your packing slip or itemized list of products presented for credit.
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NOTE: All unauthorized returns will incur a 35% processing fee. Please follow return preparation instructions above to avoid this fee.
Returning an Item Under Warranty
- All products sold by AV Auto Paints & Supply are covered by the manufacturer's warranty repair/replacement policies only.
- We are happy to help our customers with their warranty repairs by directing them to the manufacturer's warranty/repair center or customer service center.
Received Incorrect Merchandise or an Incorrect Order
Merchandise shortages or receipt of incorrect items must be reported within 5 days of receipt of shipment. Claims submitted after this time will not be honored. Report all merchandise shortages by Emailing Customer Service. Please include the following information:
- State merchandise received and merchandise not received.
- State quantity ordered and quantity received.
- Provide the tracking numbers if multiple shipments were received.
- State if there was any damage to the shipping container.